Many businesses already make use of auto-attendants to route customer calls, but building phone-based applications has been costly and complicated for small- to medium-size businesses. CEBP applications have often required specialized programming and expensive professional services. Objectworld eliminates this barrier by providing phone-based applications designed in Objectworld’s simple, drag and drop Windows-based service creation environment. With Objectworld UC Server’s service creation envrionment (available in SIP, Standard and CEBP Editions), businesses can link business communications, processes and corporate data over the phone with Objectworld UC Server’s visual services creation environment. Objectworld UC Server’s CEBP capabilities allow businesses to build phone-based applications that improve customers responsiveness, cut costs and drive revenues.

Improve and streamline customers service by providing self-service information over the phone. Objectworld’s CEBP capabilities offer business the opportunity to build sophisticated phone-based applications, but often, customers may just want simple information over the phone.

With Objectworld’s CEBP capabilities, customers can simply phone in, with or without logging in.

• Any businesses can route calls to “open-late” offices or offices based on the location of the caller.
• Schools can provide parents with closure information in case of bad weather or homework hotlines.
• Real estate firms can provide prospective buyers with talking house property descriptions 24/7 over the phone. The system can also provide buyers with intelligent suggestions on similar properties.
• Financial services firms can provide customers with stock information, basic insurance quotes or exchange rates.
• Health care organizations can provide customers with information on office hours, health warnings and other information.
• Manufacturing, engineering and logistics companies can notify employees with up-to-date project status, delivery tracking information and more.

Simplify and streamline business processes with automated outbound notification services. Many businesses need to deliver time-critical information to large audiences by phone. Objectworld’s CEBP capabilities allow businesses to deliver messages to customers, clients, partners and co-workers by phone automatically, either by a user intervention or in response to database events (changes in data). Notifications can be read to them over the phone from any ODBC-enabled database through Objectworld’s text-to-speech engine or can be faxed securely to customer locations with Objectworld’s fax server.

• Any business can provide time-critical information automatically by phone with outdialing.
• Schools can notify parents of student absences, school closures and emergencies.
• Real estate firms can notify clients when offers come in automatically.
• Financial services firms can notify clients of stock price change or automate accounts receivable activities.
• Health care organizations can automate patient appointment reminders or notify patents of test result availability.
• Manufacturing, engineering and logistics companies can notify employees with changes in project status.